FAQ

Posted by Oscar Estrada on

Shipping
We ship all packages First Class Mail (3-5 days). As soon as we get your order we send you an email with your USPS tracking number. You can track your package here : www.usps.com

 

I received a shipping email but the tracking link doesn’t work

Emails get sent as soon as the label is printed. Please allow 6-12 hours for USPS to update the tracking status.

 

My package says it’s been delivered but I don’t have it!

Once your package is marked as delivered by USPS, THE CALAVERAS  is no longer held responsible for any lost or stolen goods. All orders reported as "delivered" by shipping companies are considered delivered. We do apologize, but THE CALAVERAS cannot be made liable of non-deliveries.

 

Payments
Payments can be processed securely via PayPal or Shopify.

 

Refunds:
All sales are final.
No returns or refunds.
We will accept a cancellation but the order must be canceled within 24 hours of order placement. We ship within 1 business days so let us know ASAP if you need to cancel your order - Thecalaveras@gmail.com or skellysoaps@gmail.com